SmartServices: Your IT Department and Strategic Technology Partner for Business Excellence
SmartServices at TDM Group acts as more than just your IT department; we are your strategic partner in driving business success through technology. Our team is committed to enhancing your business efficiencies and securing your digital assets, ensuring that every technological solution we provide aligns with your core business objectives. With us, you gain a competitive edge through exceptional technology services designed for continued business growth. Departments within SmartServices include SmartSupport, SmartSolutions, SmartBusiness, SmartCompliance, and SmartProjects, each dedicated to specific aspects of IT and business enhancement.
SmartSupport
SmartSupport provides around-the-clock IT support globally for end-users and infrastructure ensuring business as usual operations. Our teams manage everyday technical challenges and optimise your IT environment, contributing to efficient operations and business continuity. With consistent service quality and transparent IT management strategies, we pave the way for your business’s ongoing growth with stability and security. Teams within SmartSupport are dedicated to keeping your business operating efficient, ensuring a seamless user experience.
24/7 Rapid Response
Our Rapid Response team operates as our first-response team, providing immediate help for your users to ensure minimal business impact and swift resolution of issues. Available around the clock, the team is ready to address your urgent needs whenever they arise.
24/7 Cybersecurity Operations Centre
Our Cybersecurity Operations Centre team offers around-the-clock monitoring, detection, and response to cybersecurity threats. By vigilantly safeguarding your endpoints, infrastructure, systems and data against malicious activities, we ensure the ongoing security of your business.
24/7 Modern Workplace
Our 24/7 Modern Workplace team dedicated to supporting the evolving demands of modern work environments, our team ensures that the user environment is effectively maintained with essential tools such as remote collaboration, mobile office setups, and digital workspace management. Our commitment enables your team to work efficiently from anywhere, at any time.
24/7 Infrastructure
Our Infrastructure team ensures that your IT infrastructure—whether on-premises or in the Cloud, including networks, servers, and databases—is proactively managed to deliver for the business. We achieve this through constant monitoring and maintenance. This continuous management is designed to optimise performance, prevent disruptions, and maximise uptime.
24/7 On-site Support
Our on-site support team provides hands-on assistance directly at your business location 24/7. Whether it involves hardware repairs, installations, or other technical needs, our skilled engineers are always ready to help, ensuring minimal disruption to your business.
Service Excellence
SmartSupport is committed to service excellence and dedicated to maintaining high standards. We review tickets, SLAs, and surveys to ensure iterative improvement, continuously enhancing our processes and solutions through client feedback and industry best practices to exceed your service expectations.
IT Purchasing Office
Our IT Purchasing Office team facilitates the procurement of IT equipment and software, offering expert advice, competitive pricing, and efficient order handling to streamline your IT acquisitions. We support licensing renewals and negotiate with resellers to ensure you receive the best terms and conditions.
SmartSolutions
Our teams are dedicated to transforming and elevating IT applications and infrastructure of businesses. Specialising in design, implementation, and migration, this team adeptly handles both on-premises and cloud-based solutions. Their expertise ensures that each step of the infrastructure development process is meticulously planned and executed, facilitating seamless transitions and robust systems that align with business needs. Whether upgrading existing setups or crafting entirely new environments, SmartSolutions provide tailored solutions that drive operational efficiency that brings value to the business.
Cloud Infrastructure
Our Cloud Infrastructure team specialises in Microsoft Azure and Amazon AWS to deliver scalable and secure cloud solutions. They ensure your cloud infrastructure is optimised for performance and efficiency. With expertise in cloud technologies, they help businesses innovate and thrive in a cloud-first world through expertly tailored cloud strategies.
Systems and Applications
Our Systems and Applications team specialises in the comprehensive management of business-critical software solutions for our clients. Our team ensures that all applications are configured for optimal performance, kept up-to-date, and running smoothly. By implementing robust security measures, we protect applications from vulnerabilities and ensure compliance with industry standards. We manage relationships with third-party software vendors, handling issues and ensuring a seamless user experiences, so clients can focus on their core business with confidence in their systems.
Enterprise Mobility
Our Enterprise Mobility team focuses on designing solutions that elevate the user experience. We achieve this by proactively managing user devices and applications with vigorous security measures. Our services include device management, security, automated software deployment to endpoints, and the use of remote monitoring and management tools. We also implement Microsoft Information Protection and productivity tools, empowering a mobile and efficient workforce to operate seamlessly across different platforms and devices.
Network Solutions
Our Network Solutions team provides a comprehensive range of services designed to ensure the resilience, security, and efficiency of your business infrastructure. From the design and implementation of high-performance networks to ongoing monitoring and support, we deliver bespoke solutions tailored to your specific needs. Whether you require WAN, LAN, SD-WAN, or hybrid network solutions, we integrate best-in-class technologies such as software-defined networking and other leading innovations to optimise performance, improve connectivity, and enhance scalability. Our proactive approach ensures minimal downtime and consistent network reliability, empowering your business to focus on what matters most.
Security Solutions
Our Security Solutions team is committed to delivering cybersecurity services that protect your business from the ever-evolving landscape of digital threats. We implement advanced security measures, including SIEM and SOAR technologies, to ensure proactive threat detection and real-time incident response. Our expertise spans across critical areas such as threat hunting, incident response, and endpoint protection with EDR solutions. We provide web filtering, Zero Trust architectures, and blue team security strategies to create a multi-layered defense. By prioritising these advanced security setups, we safeguard your resources and significantly reduce the risk of breaches, enabling your business to thrive securely.
SmartBusiness
SmartBusiness transforms the way you work by seamlessly integrating advanced analytics, automation, system integration, and innovative technologies into your operations. Our team focuses on improving workflow efficiency and ensuring your systems are fully aligned to support growth and innovation. By leveraging data-driven insights and integrating key systems, we deliver customised solutions that enhance decision-making and streamline processes. Whether refining current operations or adopting new technologies, SmartBusiness equips your organisation to work more efficiently and stay competitive in a fast-evolving market.
PowerBI Development
Our Power BI Development team specialises in creating tailored solutions that transform data into valuable business insights. With deep expertise in Power BI development, the team efficiently analyses complex data sets and generates clear, actionable visuals. By simplifying data presentation and making it accessible to all stakeholders, businesses are empowered to make informed decisions that drive growth and operational efficiency. Whether it’s improving performance tracking or uncovering new opportunities through advanced analytics, our custom Power BI solutions are designed to support your business intelligence needs and deliver measurable business outcomes.
SharePoint Development
Our SharePoint Development team specialises in delivering customised solutions that enhance collaboration and streamline business operations. With expertise in SharePoint, we create tailored platforms that transform how businesses manage documents, track projects, and automate workflows. Our solutions are designed to optimise efficiency, reduce manual effort, and centralise key information, allowing your teams to work seamlessly across all tasks. From developing bespoke intranet sites to integrating advanced tools, we align SharePoint with your unique operational needs, ensuring a more organised and productive environment. Whether your focus is on improving communication or automating processes, our SharePoint solutions are built to drive measurable business success.
Automation Development
Our Automation & Integration Development team specialises in creating solutions that streamline complex workflows, reduce manual errors, and enhance overall efficiency. By automating repetitive tasks and processes, we help businesses save time and resources, allowing teams to focus on more strategic initiatives. Our tailored automation and integration solutions are designed to improve accuracy, speed up operations, and ensure consistency across departments and systems. Whether it’s automating a process or integrating systems. We deliver systems that not only simplify day-to-day operations but also free up valuable resources for innovation and growth. Our goal is to enhance operational efficiency, empowering your business to achieve agility and success.
ERP Solutions
Our ERP team specialises in delivering Microsoft Dynamics 365 Business Central solutions that optimise and streamline financial management processes. We provide tailored implementation, migration, and integration services to help businesses reduce costs, improve financial visibility, and enhance productivity. Our solutions offer real-time insights into critical financial metrics, automate accounting workflows, and support better decision-making. Whether you’re transitioning to Dynamics 365 Business Central, integrating it with existing systems, we ensure your business processes run smoothly, delivering the scalability and efficiency your business needs to thrive.
SmartCompliance
Our SmartCompliance team will assist you in navigating complex governance requirements, working closely with you when dealing with governance bodies to support your business in meeting all regulatory obligations. We will provide the necessary IT documentations such as password and patching policies. By simplifying regulatory demands, we safeguard your business from potential risks and legal challenges. Our SmartCompliance team will support you in staying aligned with evolving regulations, reducing manual oversight and allowing you to focus on business growth.
SmartProjects
Our SmartProjects team manages your IT projects from initial planning to execution, ensuring timely delivery and adherence to budget. We follow a structured approach that minimises project risks and aligns each initiative with your broader business objectives. By working closely with your team, we ensure that projects are completed on time and within budget. Whether implementing new technologies or upgrading existing systems, we focus on delivering solutions that meet your business goals, supporting long-term growth and operational efficiency.